Copernico legal documentation
Legal information, privacy, cookies and contracting terms applicable to Copernico's technology services.
Legal Documents
Legal Notice
Last updated: 20 August 2026This Legal Notice governs the identifying information of the website owner, the general conditions of access and use, and the responsibilities applicable to the content, services and digital resources offered by Copernico.
Accessing or using the website implies acceptance of the provisions contained in this Legal Notice, without prejudice to the specific conditions, proposals, contracts or terms applicable to each service.
1. Identification of the owner
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, it is hereby stated that the owner of this website is:
Trade names used: Copernico, Copernico IA and Copernico Technology
Company name: Copernico Acción y Gestión S.L.
Tax ID (NIF): B38757985
Registered address: Calle El Toscal, 29, 1º pta, Los Realejos, 38417, Santa Cruz de Tenerife, España
Contact email: info@copernico.es
Commercial Registry: Santa Cruz de Tenerife, Volume 2551, Sheet 33046, Folio 1
Hereinafter, the owning entity shall be referred to indistinctly as "Copernico".
2. Purpose of the website
The purpose of Copernico's website is to present the company, provide information about its services, facilitate commercial contact, allow customer access and, where applicable, manage requests, quotes or contracts.
Copernico designs, deploys, integrates, administers and maintains technology solutions for companies, professionals and organisations.
Its activities may include, among others:
Cloud infrastructure, managed hosting, email, servers and business platforms.
Digital agents, voice agents, chatbots and artificial intelligence systems.
Automation of operational, commercial, administrative or document-related processes.
Integration and synchronisation of applications, CRM, ERP, calendars, booking systems and third-party tools.
Development of websites, ecommerce, applications, dashboards, platforms and business solutions.
Security, monitoring, backups, recovery and operational continuity.
Digital marketing, SEO positioning, advertising, content, analytics and commercial automation.
Consulting, technical support, maintenance and technological development.
Special, tailored or custom-developed solutions.
The information published on the website is of an informative and commercial nature. The definitive scope of each service shall be that established in the proposal, quote, contract, order, invoice, specific conditions or documentation accepted by the customer.
3. Plans, legacy services and special solutions
Copernico may market services through 360 plans, custom solutions, standalone services, special quotes or any other arrangement agreed with the customer.
The main offering may include the 360 Premium, 360 Hosting, 360 Marketing and 360 Personalizado plans.
Copernico may also maintain earlier plans, products or conditions for customers who had already contracted them, even if such services are no longer publicly available for new contracts.
It may likewise offer special plans, services outside the 360 range, bespoke projects or combinations of services subject to a specific proposal and conditions.
The publication of certain plans on the website does not imply that they are the only arrangements available, nor does it oblige Copernico to indefinitely maintain all published services, features or prices.
Active services shall be governed by the conditions accepted by each customer and by any modifications that may apply in accordance with the relevant regulations and the applicable contractual procedure.
4. Access to and use of the website
The user undertakes to use the website in a lawful, responsible and diligent manner, in accordance with the applicable regulations, this Legal Notice and the other legal documents published by Copernico.
It is prohibited to use the website to carry out unlawful, fraudulent or harmful activities against Copernico or third parties.
To introduce, transmit or distribute malware, malicious code or elements that may affect systems, networks or devices.
To attempt to access, without authorisation, accounts, private areas, servers, databases, applications or protected resources.
To interfere with, block, overload, impair or prevent the normal operation of the website or its services.
To impersonate identities, manipulate information or use false data.
To extract, copy or reuse content by means of unauthorised automated procedures.
To use the website to infringe intellectual property rights, privacy, data protection or other third-party rights.
Copernico may restrict or block access when it detects abusive uses, attacks, unauthorised access attempts, harmful automation or any activity that may compromise the security or availability of its systems.
5. Commercial information, prices and contracting
Information relating to plans, services, features, integrations, capabilities, timeframes, prices or results is of a general nature and may depend on the needs of the project, the resources required, the providers involved and the scope finally contracted.
Where prices are indicated as starting from a given amount, these represent the minimum amount or an initial reference for a specific configuration. The final price shall be that established before contracting, stating the applicable taxes and, where appropriate, the costs of deployment, licences, consumption, infrastructure, providers or additional services.
The images, diagrams, graphic representations, demonstrations, examples, use cases, integrations or descriptions published are for illustrative purposes and do not imply that all features are included in all plans.
Contracting a service may be formalised by means of a quote, commercial proposal, order, invoice, customer area, email, contract signature, payment or any other acceptance mechanism admitted by Copernico.
Before contracting, Copernico shall provide the pre-contractual information that is legally required in each case, especially where the customer acts as a consumer, including the scope of the service, the price, the duration, the responsibilities and the renewal conditions.
6. Intellectual and industrial property
The contents of the website, including texts, designs, structure, code, logos, trademarks, trade names, images, videos, audio, graphic resources, icons, interfaces, documentation, methodologies and other available elements, belong to Copernico or to third parties who have authorised their use.
Access to the website does not grant the user any intellectual or industrial property rights over such content.
Its reproduction, distribution, public communication, transformation, extraction, reuse or exploitation is prohibited without the prior and express authorisation of Copernico, except in the cases permitted by applicable law.
Elements belonging to third parties, including software components, trademarks, libraries, platforms or materials subject to their own licences, shall be governed by the conditions established by their respective owners.
The data, trademarks, documents and content provided by customers shall remain the property of their respective owners. Their processing by Copernico shall be limited to that necessary to provide the contracted service, without prejudice to the specific conditions agreed.
7. Artificial intelligence and automation systems
Copernico's website and services may use artificial intelligence systems, digital agents, automated assistants, chatbots, voice agents, recommendation systems, content generation or adaptation, and automation tools.
Where the user interacts directly with an automated system, they will be informed of this where necessary in accordance with applicable regulations or where the nature of the interaction may cause confusion.
Responses or results generated by artificial intelligence may contain errors, omissions, limitations or incorrect interpretations. The user should not rely on them as the sole basis for making significant legal, tax, medical, financial or professional decisions.
Copernico's use of artificial intelligence is regulated in greater detail in the Notice on the Use of Artificial Intelligence published on the website.
Artificial intelligence services developed for customers shall be subject to the contracted scope, the intended purpose, the instructions provided and the responsibilities assigned to each party.
8. Third-party technologies, providers and integrations
Copernico may integrate or use infrastructures, applications, APIs, artificial intelligence models, cloud services, communication tools, marketing platforms, management systems and technologies provided by third parties.
References to third-party brands, products or technologies are made for descriptive, technical or identifying purposes.
Third-party trademarks and products belong to their respective owners. Their mention does not imply affiliation, sponsorship, certification, official representation or commercial endorsement, unless expressly stated.
The availability, operation, conditions, prices, limits and continuity of these technologies may depend on their providers. Copernico may replace one technology with another equivalent one where necessary to maintain the security, compatibility, viability or continuity of the service, respecting the essential scope contracted.
9. Hosting services and customer content
Copernico may provide services that allow its customers to host, store, transmit, process or manage websites, applications, databases, emails, documents, automations, communications and other content.
The customer is responsible for the lawfulness, accuracy, ownership and use of the content, data and applications that they incorporate or manage through the contracted services.
Copernico does not carry out a general, permanent monitoring of all content hosted by its customers, without prejudice to the technical and organisational security measures that it considers appropriate at any given time and to the actions that may be applicable or required by regulations.
Where Copernico has actual knowledge of unlawful content or activities, or receives a valid order from a competent authority, it may adopt the measures necessary to remove, block, isolate, restrict or suspend access to the affected content or service.
These actions may be carried out without prejudice to contractual obligations, the rights of the parties and the procedures established by applicable regulations.
In its capacity as a data hosting service provider, Copernico acts in accordance with Regulation (EU) 2022/2065 on a single market for digital services (Digital Services Act or "DSA"), with Spanish regulations on information society services and with any other applicable provisions.
For the purposes of Regulation (EU) 2022/2065, Copernico designates the address info@copernico.es as its single electronic point of contact, valid both for the authorities of the Member States, the European Commission and the European Board for Digital Services, as well as for the recipients of the service and any person wishing to communicate with Copernico in relation to that Regulation. Communications may be addressed in Spanish or English.
Where Copernico removes, blocks, isolates, restricts or suspends a customer's content or service, it shall provide a statement of reasons that shall include, to the extent applicable, the facts and circumstances on which the decision is based, its legal or contractual grounds, an indication of whether the action results from an order of a competent authority or from a notice received, and the avenues available to complain about or challenge the measure adopted.
10. Reporting of unlawful content or activities
Any person who considers that content, a website, an application or a service hosted or managed through Copernico's infrastructure infringes the law or the rights of third parties may report it by email at info@copernico.es.
The report should include, wherever possible:
Identification of the affected content, domain, account, resource or service.
The exact electronic location or the information necessary to locate it.
A sufficiently reasoned explanation of the possible infringement.
The contact details of the person making the report.
Any available documentation or evidence.
A statement that the information provided is accurate and reported in good faith.
Copernico shall review the reports received and adopt the appropriate measures according to the information available, the applicable regulations, the rights affected and the role it plays in relation to the service.
The receipt of a report does not automatically imply the removal of content or the acceptance of the allegations made.
Copernico shall acknowledge receipt of the reports received without undue delay and, once a decision on the notified content has been adopted, shall communicate it to the person who made the report, informing them of the appeal avenues available against that decision.
11. Responsibility for published information
Copernico strives to keep the website information up to date, clear and correct. Nevertheless, errors, omissions, outdated content, technical changes or modifications arising from providers, services or commercial decisions may occur.
Copernico may modify, update, withdraw or replace published content, features, services, characteristics or prices, respecting the previously accepted contractual conditions where legally required.
The website information does not constitute individualised legal, tax, financial, medical or professional advice, unless a service with such a scope has been expressly contracted.
Copernico shall not be liable for decisions made solely on the basis of general information published on the website or of automated responses that have not been verified.
Nothing in this Legal Notice shall exclude or limit liabilities that cannot be excluded or limited under applicable law.
12. Availability, continuity and security
Copernico applies measures aimed at keeping the website and its systems available, protected and operational.
Nevertheless, it cannot guarantee the absolute, permanent or uninterrupted availability of the website, nor the total absence of errors, vulnerabilities or incidents.
Access may be affected by maintenance and updates; network, infrastructure or provider failures; attacks, malware or unauthorised access; software errors or external integrations; orders from competent authorities; force majeure or circumstances beyond Copernico's reasonable control; and actions necessary to protect the systems, customers or third parties.
These limitations shall apply without prejudice to the specific availability, support or service-level commitments that have been contractually agreed.
13. External links
The website may include links to pages, applications, platforms or resources managed by third parties.
Copernico does not control and is not responsible for the content, availability, security, legal policies, privacy, cookies or practices of such external sites.
The inclusion of a link does not imply approval, association or recommendation, unless expressly stated.
Access to and use of external services shall be at the user's own responsibility and shall be subject to the conditions established by their respective owners.
14. Data protection and cookies
The processing of personal data carried out by Copernico is regulated in the Privacy Policy published on the website.
The use of cookies and similar technologies is regulated in the Cookie Policy and in the consent management system implemented on the website.
Where Copernico processes data on behalf of a customer within a contracted service, the roles and responsibilities of the parties shall be determined by the contractual conditions and, where appropriate, by a data processing agreement.
15. Communications and official channels
For general or commercial enquiries, the user may contact Copernico by email at info@copernico.es.
Customers should preferably use the customer area, the ticketing system or the channels specifically enabled for administrative, technical, contractual or security matters.
Copernico may indicate different channels according to the nature, priority or scope of each request.
Communications made through unofficial channels, personal profiles or non-enabled means may not be considered valid for requesting cancellations, contractual changes, technical actions or matters that require identification and traceability.
16. Amendments to the Legal Notice
Copernico may update this Legal Notice to adapt it to legal, technical, organisational, commercial or service-related changes.
The version in force shall be the one published on the website, indicating the date of its last update.
17. Applicable law and jurisdiction
This Legal Notice is governed by Spanish law and by the applicable European Union regulations.
In particular, Regulation (EU) 2022/2065 on a single market for digital services (Digital Services Act or "DSA") applies, together with the remaining Spanish and European Union regulations on information society services, electronic commerce, data protection and consumers.
For any dispute arising from the access to or use of the website, the parties shall submit to the courts and tribunals with jurisdiction under the applicable regulations.
Where the user acts as a consumer or user, the rights, jurisdictions and protection mechanisms recognised by the legislation in force shall be respected in all cases.
Notice on the use of artificial intelligence
Last updated: 20 August 2026This section provides information about the use of artificial intelligence systems on Copernico's website, services and support channels.
1. Use of artificial intelligence systems
Copernico uses artificial intelligence systems to provide, improve and automate certain services, processes and communications.
These systems may include chatbots, virtual voice agents, automated assistants, content generation or adaptation tools, classification systems, recommendations and administrative or commercial automation.
2. Interaction with AI systems
Where required under applicable regulations, Copernico will endeavour to inform the user, at the start of the interaction or as soon as reasonably possible, that they are communicating with an artificial intelligence system, unless this is evident from the context.
Where the service provides for it or it is legally required, the user may request human attention or review.
3. Content and recommendations
Certain texts, images, audio, videos, designs or materials published by Copernico may have been created, adapted or modified in whole or in part using artificial intelligence tools.
This content will be identified where legally required under applicable regulations, and Copernico may additionally identify it voluntarily where it deems appropriate.
AI systems may also be used to classify requests, personalise responses, recommend services or perform automated tasks.
Automatically generated responses and recommendations are of an informative nature, may contain errors or limitations and do not constitute individualised legal, tax, financial, medical or professional advice.
Where an automated process may produce legal effects or significantly affect a person, the information will be provided and the safeguards required by the relevant regulations will be applied.
4. Limitations of the systems
Artificial intelligence systems are not infallible. Their responses may be incomplete, incorrect, imprecise or not fully adapted to the user's specific circumstances.
The user should verify the relevant information before making decisions based solely on an automated response.
Copernico may review, correct, limit, update or deactivate these systems where necessary for technical, legal, operational or security reasons.
5. Personal data protection
Where the use of artificial intelligence systems involves the processing of personal data, the provisions of Copernico's Privacy Policy and of the data protection regulations in force shall apply.
Only the data necessary to manage the enquiry or provide the requested service should be provided. The user must not provide passwords, banking details, confidential information or unnecessary personal data.
Technology providers subject to the corresponding contractual, organisational and security obligations may be involved in the operation of these systems according to their role.
6. AI solutions for customers
Copernico may also design, configure, integrate or manage artificial intelligence systems for its customers.
The obligations and responsibilities of Copernico and of the customer shall be determined according to the contracted service, the purpose of the system, the role assumed by each party and the applicable regulations.
Each party must fulfil the obligations that correspond to it within its scope of action. The customer must use the system in accordance with the contracted purpose and adequately inform their own users.
Specific conditions may be set out in contracts, technical annexes, data processing agreements or specific conditions.
7. Security and oversight
Copernico applies reasonable security, oversight and control measures aimed at reducing errors, inadequate results, unauthorised access and fraudulent uses.
The level of oversight applied shall depend on the purpose, operation and potential risks of the system used.
8. Contact
To report an error, request information or raise an enquiry related to the use of artificial intelligence, the user may contact Copernico by email at info@copernico.es.
9. Applicable regulations
The use of artificial intelligence systems shall be subject, as applicable, to Regulation (EU) 2024/1689 on Artificial Intelligence, the General Data Protection Regulation, Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, and the remaining applicable European and Spanish regulations.
This information may be updated to adapt it to regulatory, technological or system- and service-related changes affecting Copernico.
Privacy Policy
Last updated: 20 August 2026This Privacy Policy governs the processing of personal data carried out by Copernico on its website, forms, customer area, support systems, contracting processes and provision of technology services.
Copernico processes personal data in accordance with the General Data Protection Regulation (GDPR), Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and other applicable regulations.
1. Data controller
The controller responsible for the processing of personal data is:
Trade names: Copernico, Copernico IA and Copernico Technology
Company name: Copernico Acción y Gestión S.L.
Tax ID (NIF): B38757985
Registered address: Calle El Toscal, 29, 1º pta, Los Realejos, 38417, Santa Cruz de Tenerife, España
Contact email: info@copernico.es
Commercial Registry: Santa Cruz de Tenerife, Volume 2551, Sheet 33046, Folio 1
Data Protection Officer: New Project Servicios Empresariales, S.L with Tax ID (CIF): B41775289
Contact email of the Data Protection Officer: dpd@npservicios.com
For matters relating to privacy and data protection, the user may make contact by email at info@copernico.es.
2. Personal data processed
Copernico may process the following categories of data, depending on the existing relationship with the user or customer:
Identifying data: first name, surname, company name, NIF, CIF or equivalent document.
Contact data: email, telephone, postal address, tax address and company details.
Billing and contracting data: contracted services, quotes, orders, invoices, renewals, payments, administrative incidents and commercial relationship.
Account or customer area data: username, service history, tickets, requests, communications, activity logs and preferences.
Technical data: IP address, access logs, domains, DNS, server data, associated services, technical incidents, browser, device or system information.
Support data: messages sent by email, forms, tickets, attachments, screenshots, credentials voluntarily provided by the customer and any information necessary to resolve an incident.
Data arising from the use of SaaS, AI, voice agent, chatbot, CRM, email marketing, booking or other application services, where such services are contracted or used.
Data hosted by customers on hosting, cloud, email, VPS, server, SaaS or managed application services, under the terms set out in this policy.
Copernico does not request special categories of personal data unless they are necessary for a specific service or the user provides them voluntarily. The user should avoid sending sensitive data if it is not necessary for the requested matter.
Contact form
When you submit the contact form, Copernico processes the data you provide —first name, surname, email, telephone, company, company size, role or position and your message— together with the IP address from which the submission is made, in order to handle your request, contact you and, where applicable, prepare a commercial proposal. In addition to sending it by email, Copernico keeps a backup of each request in an internal, access-restricted server record, in order to ensure the traceability of the requests received, to avoid losing any request should email delivery fail, and to prevent fraudulent or abusive use of the form. The legal basis is the consent you give by submitting the form and the taking of pre-contractual measures at your request (Articles 6.1.a and 6.1.b of the GDPR), as well as Copernico's legitimate interest in preserving such traceability and preventing abuse (Article 6.1.f of the GDPR). This backup is retained for a maximum of 18 months from its receipt, unless the request gives rise to a contractual relationship —in which case the periods indicated for customer data apply— or it must be retained for longer to address a claim or comply with a legal obligation.
3. Purposes of the processing
Copernico processes personal data for the following purposes:
To respond to requests for information, commercial contact or advice.
To manage quotes, orders, registrations, renewals, changes and cancellations of services.
To provide the contracted services, whether through 360 plans (Premium, Hosting, Marketing and Personalizado), earlier plans retained for existing customers or tailored solutions: infrastructure and managed hosting, email, digital and voice agents, chatbots, automations, autonomous artificial intelligence environments, integrations, SaaS, web design, digital marketing, technical support and complementary services.
To manage the customer area, user accounts, tickets, support, technical notices and administrative communications.
To issue invoices, manage collections, payments, non-payments, renewals and accounting or tax obligations.
To maintain the security of systems, networks, servers, applications, accounts and contracted services.
To detect, prevent or investigate fraud, abuse, spam, malware, unauthorised access, attacks, misuse or unlawful activities.
To carry out technical maintenance, monitoring, backups, restorations, migrations or actions requested by the customer.
To send commercial communications about Copernico's own services where there is a legal basis to do so or the consent of the data subject.
To comply with legal obligations and administrative, judicial, tax, accounting or security requirements.
To improve the operation of the website, the quality of the service, customer support and the security of the infrastructure.
4. Legal basis for the processing
The legal bases that allow Copernico to process personal data are:
Performance of a contract or application of pre-contractual measures (Art. 6.1.b GDPR): this covers the management of quotes, orders, registrations, renewals, changes and cancellations, the provision of the contracted services, the management of the customer area, tickets and support, the maintenance tasks requested by the customer and the administrative communications necessary for the relationship.
Compliance with legal obligations (Art. 6.1.c GDPR): this covers the issuance of invoices and accounting, tax and commercial management, the handling of administrative, judicial, tax or security requirements, and compliance with data protection and information society services regulations.
Legitimate interest of Copernico (Art. 6.1.f GDPR): this covers the maintenance of the security of systems, networks and services, the prevention and investigation of fraud, abuse and unauthorised access, the management of incidents, the preservation of the traceability of communications and the improvement of services. The user may object at any time to processing based on legitimate interest by addressing their request to info@copernico.es or to the Data Protection Officer at dpd@npservicios.com.
Consent of the user (Art. 6.1.a GDPR): this covers the sending of commercial communications not covered by another legal basis, the management of forms that require it, non-technical cookies and any other processing that requires consent. The user may withdraw consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.
5. Data retention
Personal data shall be retained for as long as necessary to fulfil the purpose for which it was collected.
Customer data shall be retained while the contractual relationship exists and, subsequently, for the periods necessary to comply with legal obligations or to address possible liabilities.
Billing, accounting and contracting data shall be retained for the periods required by the applicable tax, commercial and accounting regulations. As a guide, commercial and accounting documentation is retained for up to 6 years from the last entry of the financial year in accordance with the Commercial Code, and data with tax relevance for up to 4 years in accordance with tax regulations, without prejudice to longer periods where legally required.
Support data, tickets and communications may be retained for as long as necessary to ensure traceability, service continuity, defence against claims and improvement of technical support.
Technical logs and security records shall be retained for the reasonable time necessary for security, auditing, fraud prevention, incident investigation or regulatory compliance.
Data used for commercial communications shall be retained until the user withdraws their consent, objects to the processing or the legal basis for sending it ceases to exist.
6. Recipients and providers
In particular, the contact form uses the reCAPTCHA anti-spam system provided by Google Ireland Limited (with possible processing by Google LLC in the USA under the EU-US adequacy framework, the Data Privacy Framework), acting as a processor solely for the purpose of preventing automated or fraudulent use of the form.
Copernico does not sell, rent or transfer personal data to third parties for unrelated commercial purposes.
Nevertheless, in order to provide its services, Copernico may communicate or grant access to data to:
Providers of infrastructure, hosting, servers, cloud, connectivity, email, security, monitoring, backups or data centres.
Providers of software, SaaS, support tools, CRM, billing, payment gateways, automation, analytics, marketing or communications.
Domain registrars, registry authorities, DNS providers and entities necessary to manage domains or certificates.
Banking entities, payment gateways, advisory firms, auditors, legal services or administrative providers.
Public administrations, courts, law enforcement bodies, regulatory authorities or third parties where there is a legal obligation or a valid requirement.
Such providers shall process the data only where necessary to provide the corresponding service and under the applicable legal conditions.
7. International transfers
Copernico will endeavour to use providers located in the European Economic Area or with adequate data protection guarantees.
Nevertheless, some technology services, SaaS tools, cloud providers, APIs, AI, analytics, communication, support or automation platforms may involve international data transfers.
Where international transfers outside the European Economic Area take place, Copernico shall apply, to the extent applicable and available, one of the safeguard mechanisms provided for in the GDPR, such as adequacy decisions, standard contractual clauses or other appropriate safeguards.
8. User rights
The user may exercise the following rights in relation to data protection:
Right of access. Right to rectification. Right to erasure. Right to object. Right to restriction of processing. Right to portability. Right to withdraw consent where the processing is based on consent. Right not to be subject to automated decisions where legally applicable.
To exercise these rights, the user may send a request to info@copernico.es or to the Data Protection Officer at dpd@npservicios.com, indicating the right they wish to exercise and providing the information necessary to verify their identity where reasonable and necessary.
Copernico shall respond to requests within a maximum of one month from their receipt, extendable for up to two additional months where the complexity or number of requests justifies it, informing the user of the extension within the first month. The exercise of these rights is free of charge, unless the requests are manifestly unfounded or excessive.
Where the processing is based on consent, the user may withdraw it at any time without the need for justification, without such withdrawal affecting the lawfulness of the processing carried out prior to it.
The user also has the right to lodge a complaint with the Spanish Data Protection Agency through www.aepd.es.
As a general rule, Copernico does not make decisions based solely on automated processing, including profiling, that produce legal effects on the user or significantly affect them in a similar way. Should any service incorporate decisions of this kind, Copernico will inform in advance of the logic applied, as well as of the significance and the envisaged consequences of such processing, and will guarantee the data subject's right to obtain human intervention, to express their point of view and to challenge the decision.
9. Information security
Copernico applies reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access, misuse, destruction or unauthorised disclosure.
These measures, by way of illustration and without any guarantee that they apply in all cases, may include access control, credential management, encryption where appropriate, monitoring, backups, firewalls, protection against malicious software, activity logging, internal policies and security measures on servers and applications.
Nevertheless, no system connected to the Internet can be considered absolutely invulnerable. The user and the customer must also adopt reasonable security measures, including the use of strong passwords, protection of access, updating of applications and adequate safekeeping of credentials.
10. Data hosted by customers
Where Copernico provides hosting, cloud, email, server, SaaS, application, backup or technical services that allow the customer to host or process the personal data of third parties, the customer normally acts as the data controller and Copernico as the data processor.
In these cases, the customer is responsible for the lawfulness of the data that it introduces, hosts, sends, imports, manages or processes through the contracted services.
Copernico shall process such data solely to provide the contracted service, respond to technical requests, carry out maintenance, resolve incidents, ensure security, comply with the customer's documented instructions or fulfil legal obligations.
Copernico does not generally review the content hosted by customers, except where necessary for technical, security, support, abuse, regulatory compliance or legal requirement reasons.
Whenever Copernico processes personal data on behalf of the customer as a data processor, the relationship shall be formalised through a data processing agreement or the specific clauses required by Article 28 of the GDPR, regulating the subject matter, duration, nature and purpose of the processing, the type of data and categories of data subjects, as well as the obligations, instructions and guarantees of both parties.
To provide the service, Copernico may engage sub-processors, such as providers of infrastructure, cloud, email, security, monitoring or backups, who shall be bound by the same data protection obligations by contract. The customer generally authorises such subcontracting and shall be informed of the addition or change of sub-processors, being able to object on justified grounds.
11. Data provided by third parties
If the user or customer provides personal data of third parties, they declare that they have sufficient legitimacy to do so and undertake to inform such persons about the processing of their data in accordance with this Privacy Policy.
The customer shall be responsible for the personal data that they introduce, upload, import, host or manage in the contracted services.
12. Commercial communications
Copernico may send commercial communications about its own services relating to hosting, cloud, SaaS, AI, support, security, web design, digital marketing or other technology services, provided that there is a legal basis for it.
The user may object at any time to receiving commercial communications through the mechanisms included in each communication or by requesting it via info@copernico.es.
13. Third-party services
Some contracted or integrated services may depend on external providers, such as payment gateways, domain registrars, cloud providers, AI tools, automation platforms, analytics services, CRM, support systems or communication tools.
Where the user accesses third-party platforms, websites or services, the privacy policy of those third parties, over which Copernico has no direct control, shall also apply.
14. Minors
Copernico's services are primarily aimed at companies, professionals, self-employed persons and users with sufficient legal capacity to contract.
In accordance with Article 7 of the LOPDGDD, the processing of a minor's personal data may only be based on their own consent where the minor is over 14 years of age. Minors under 14 must not provide personal data or contract services without the consent or authorisation of their parents, guardians or legal representatives. If Copernico becomes aware of having collected data from a minor under 14 without such authorisation, it will proceed to delete it.
15. Changes to the policy
Copernico may update this Privacy Policy to adapt it to legal, technical, organisational, commercial or service-related changes.
The version in force shall be the one published on Copernico's website, indicating the date of the last update.
Terms & Conditions
Last updated: 20 August 2026These Terms & Conditions govern the contracting, use, renewal, suspension, cancellation and limitations applicable to the services offered by Copernico.
Contracting any service implies acceptance of these conditions, of the Legal Notice, of the Privacy Policy, of the Cookie Policy where applicable, and of the specific conditions published or accepted during the contracting process.
1. Identification and purpose
The provider of the services is Copernico Acción y Gestión S.L., under the trade names Copernico, Copernico IA and Copernico Technology, with Tax ID (NIF) B38757985, registered address at Calle El Toscal, 29, 1º pta, Los Realejos, 38417, Santa Cruz de Tenerife, España, and contact email info@copernico.es.
The purpose of these conditions is to govern the provision of technology, cloud, hosting, software, SaaS, email, domain, web design, digital marketing, technical support, consulting and complementary services offered by Copernico.
2. Services offered
Copernico organises its main offering into 360 plans (360 Premium, 360 Hosting, 360 Marketing and 360 Personalizado), tailored solutions and special services. It may also maintain earlier plans or products for customers who had already contracted them, even if they are no longer publicly available for new contracts. These services may include, among others:
cPanel Cloud NVMe Hosting, Managed WordPress Cloud, Managed WooCommerce Cloud, VPS Cloud, Bare Metal, professional email, domains, SSL certificates, backups, add-ons, managed support, plans for agencies, solutions for companies, ecommerce, professional web design, marketing, SEO, advertising, automation tools, CRM Cloud, AI chatbots, AI voice agents, email marketing with SMS, booking systems, custom SaaS applications, GPU ecosystems for AI computing and associated technical services.
Each service shall be governed by what is indicated on the product page, quote, invoice, contract, ticket or commercial document accepted by the customer.
3. Contracting, activation and customer area
Contracting may be carried out via the website, a quote, a pro forma invoice, email, ticket, customer area or any other channel accepted by Copernico.
Payment, acceptance of the quote, written confirmation or a request from the customer area may be considered valid acceptance of the contract.
Copernico's official customer area is located at pims.copernico.me, or at any other URL that Copernico communicates as an official channel.
The activation of services may be automatic or manual. Some services require anti-fraud validation, technical verification, resource availability, prior configuration, confirmed payment or intervention by the technical team.
Copernico may reject, pause or review orders where there are signs of fraud, abuse, false data, reputational risk, unlawful use or technical incompatibility.
In electronic contracting carried out through the website or automated processes, the procedure up to the formalisation of the contract generally comprises: the selection of the service, plan or configuration; the review of the scope, duration and applicable price; the entry or confirmation of the billing and contact details; the acceptance of these conditions and of the other legal documents; and the confirmation of the order and, where applicable, of the payment.
Before confirming the order, the customer may review the summary of their request and identify and correct data entry errors using the editing, back or modification options available during the process, as well as by contacting Copernico at info@copernico.es.
The formalised contractual document shall be archived by Copernico and shall be accessible to the customer from the customer area, together with the invoices and the documentation associated with the service. These conditions are permanently available on the website, where they can be consulted, stored and reproduced.
Copernico shall confirm receipt of the order by means of an acknowledgement of receipt sent by electronic means, such as email or the customer area, within twenty-four hours of its receipt. The provisions of this section regarding the contracting process and the acknowledgement of receipt may not be required in contracting negotiated individually between entrepreneurs or professionals by email or another equivalent means of communication, in accordance with Law 34/2002 (LSSI-CE).
4. Prices, taxes, promotions and renewals
Prices are shown in euros. Unless expressly stated otherwise, taxes are not included.
Where the customer acts as a consumer, before contracting they will be shown the total price of the service with taxes included, as well as, where applicable, the additional costs of deployment, licences, consumption, infrastructure or third-party services that may apply.
Customers in the Canary Islands will be charged IGIC where applicable. Customers in mainland Spain, the Balearic Islands, the European Union or third countries will be charged the corresponding taxation according to the regulations in force, the type of customer, their location and their tax status.
Promotions, discounts and reduced prices may be linked to specific contracting cycles, such as 12, 24 or 36 months. The initial promotional price may differ from the renewal price.
Where a plan indicates "renews at", that amount will be the ordinary renewal reference for that cycle, except for changes in rates, taxes, provider, licences, external costs or accepted specific conditions.
Copernico may modify prices in future renewals, new contracts or additional services, informing the customer where appropriate.
5. Payments, non-payment, suspension and reactivation
Services are paid for in advance, unless otherwise agreed in writing.
The customer must keep their billing, contact and payment method details up to date. Failure to pay may result in the suspension, limitation or cancellation of the service.
Copernico may issue renewal invoices before the service expires in order to avoid interruptions, loss of domains, expiry of licences or removal of associated resources. Where the customer acts as a consumer, automatic renewal and advance charging will be applied subject to acceptance at the time of contracting and with the information and notices required by consumer regulations, the consumer being able to cancel the renewal before the charge from the customer area.
In the event of non-payment, Copernico may suspend access to the service, block the customer area, stop renewals, prevent new contracts, remove resources after the applicable period or claim the outstanding amounts by legal means.
The reactivation of suspended services may be subject to the payment of outstanding invoices, administrative costs, third-party costs, licences, restorations, external penalties or technical work necessary to recover the service.
6. Cancellation, termination, withdrawal and refunds
The customer may request the cancellation of services from the customer area, a ticket or the official channel indicated by Copernico.
Cancellation does not eliminate outstanding debts or generate an automatic refund of periods already started, activated services, licences, domains, developments, technical hours, custom services or consumed resources.
Where the customer is a consumer and contracts at a distance or off-premises, they shall have a right of withdrawal for a period of 14 calendar days, without the need for justification or penalty. In service provision contracts the period is calculated from the conclusion of the contract and, in contracts for the delivery of goods, from when the consumer receives them, in accordance with Articles 102 to 104 of the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU).
Withdrawal may be exercised by means of any unequivocal statement addressed to info@copernico.es expressing the decision to withdraw, or using the model withdrawal form set out as an annex in the TRLGDCU, the use of which is not mandatory. Copernico shall confirm receipt of the withdrawal to the consumer without delay.
Where the consumer has expressly requested that the provision of the service begin during the withdrawal period and subsequently withdraws, they shall pay the amount proportional to the part of the service already provided up to the communication of the withdrawal; Copernico shall refund the remainder of the payments received corresponding to the part not performed, as provided for in the TRLGDCU.
In accordance with Article 103 of the TRLGDCU, the right of withdrawal shall not apply, among other cases, to services fully performed where performance has begun with the prior express consent of the consumer and with their acknowledgement that, once the contract has been performed, they will lose the right of withdrawal; to goods or services whose price depends on market fluctuations that Copernico cannot control; to goods or content made to the consumer's specifications or clearly personalised, such as domains, licences, certificates, IPs, developments and custom configurations; and to the supply of digital content or services not provided on a tangible medium where performance has begun with the prior express consent of the consumer and with their knowledge that, as a consequence, they lose the right of withdrawal.
Where Copernico offers a 15-day commercial money-back guarantee, this shall apply only to the services and plans where it is expressly indicated. Such guarantee does not include domains, software licences, special certificates, IPs, SMS, GPU hours, dedicated services, custom services, developments, migrations, configurations, add-ons, managed support, work already performed or third-party costs.
7. Customer obligations
The customer undertakes to provide truthful data, keep their credentials secure, safeguard their access, review their invoices, communications, tickets and technical notices, and use the services in accordance with the law, these conditions and Copernico's acceptable use policies.
The customer is responsible for the content, data, applications, domains, email accounts, databases, scripts, CMS, plugins, themes, campaigns, mailings, integrations, automations and uses that they carry out through the contracted services.
The customer must keep their applications, passwords, users, plugins, themes, dependencies and configurations updated where they form part of their scope of management.
8. Acceptable use of the service
It is prohibited to use Copernico's services for spam, phishing, malware, botnets, DDoS attacks, unauthorised scanning, hacking, virus distribution, identity impersonation, unauthorised mass mailing, cryptocurrency mining, illegal content, infringement of rights, infringement of intellectual property, fraud, activities that harm IP reputation or any use that affects the stability of the infrastructure.
Copernico may limit, isolate, suspend or cancel services when it detects abuse, unlawful use, anomalous consumption, security risk, complaints, legal requirements or impact on third parties.
9. Hosting, cPanel, WordPress, VPS, Bare Metal and email
The cPanel Cloud NVMe, Managed WordPress Cloud, Managed WooCommerce Cloud and agency plan services may be provided on shared or isolated infrastructure using CloudLinux, cPanel, Imunify360, LiteSpeed, Softaculous, WP Toolkit or other equivalent technologies.
The included NVMe storage is intended for the normal use of the contracted service: websites, databases, email, project assets and elements necessary for its operation. It is not permitted to use it as a mass repository, virtual disk, external storage, general remote backup or archive unrelated to the operation of the service.
The limits on websites, installations, mailboxes, storage, CPU, RAM, I/O, processes, inodes, bandwidth, email sending, databases or technical resources shall depend on the contracted plan.
VPS and Bare Metal services may be managed or self-managed. If the customer has root, administrator or full control access to the system, they shall be responsible for the configuration, security, licences, updates, backups and use of the server, unless they have expressly contracted technical administration.
Licences for cPanel, Plesk, DirectAdmin, Interworx, Windows, commercial software or other third-party tools may be subject to costs, price changes, their own terms and provider availability.
Professional email must not be used for spam, unauthorised mass mailings, purchased lists, phishing, impersonation, SMTP abuse or campaigns that breach applicable regulations. Email marketing and SMS must be used only with lawful databases, valid consent or a sufficient legal basis.
10. Domains, migrations and third-party services
Domain registration is subject to availability, validation, confirmed payment and the conditions of the registrar or competent authority. Copernico acts as a technical or commercial intermediary when it registers, renews, transfers or manages domains on behalf of the customer.
The free domain, where included, shall be valid only in the plans and cycles indicated, usually 12 months, must be activated within the indicated period and shall not include premium domains, subsequent renewals or excluded extensions.
The customer is responsible for renewing their domains, keeping their details correct, attending to verifications, retaining access to the administrative email and requesting transfers with sufficient margin before expiry.
Free migrations, where offered, are limited to standard compatible transfers, usually from cPanel or technically supported environments. They do not include the repair of damaged websites, code debugging, redesign, malware cleanup, correction of previous errors, programming or advanced optimisation.
Third-party services such as cPanel, CloudLinux, Imunify360, LiteSpeed, WordPress, WooCommerce, Make, Zapier, Pabbly, AI APIs, payment gateways, registrars, SMS, email, Google, Meta or other providers shall be subject to their own terms, availability, technical changes and costs.
11. Backups, security and availability
The included backups, where they exist, are provided according to the plan configuration, available capacity, technical rotation, retention and system status. The existence of backups does not guarantee absolute recovery in all cases.
The customer must keep their own backups where the continuity of their data is critical. Backups may be affected by malware, corruption, customer errors, lack of space, configurations, exclusions, technical incidents or service limits.
Security measures such as firewall, WAF, DDoS protection, Imunify360, hardening, antimalware, monitoring or resource isolation reduce risks, but do not guarantee total protection against attacks, vulnerabilities, software errors, compromised credentials or third-party failures.
Any availability figure (e.g. 99.9% network) shall be understood as an indicative technical objective of network and hardware availability under normal conditions. It does not constitute a guarantee of uninterrupted operation of applications, websites, CMS, plugins, external DNS, email, APIs, integrations or customer software, nor does it generate any right to credit, compensation, discount or termination, unless an SLA with penalties has been expressly agreed in writing.
Scheduled maintenance, third-party incidents, attacks, force majeure, customer errors, non-payment, incorrect configurations, vulnerable software, external DNS, blocks due to abuse and actions necessary to protect the infrastructure are excluded from availability.
12. Technical support and official channels
The official support channels shall be the customer area, the ticketing system, email or those that Copernico expressly indicates.
24x7 support, where advertised, refers to the possibility of logging and receiving incidents at any time; the actual attention, diagnosis and resolution are provided according to the priority of the incident, the contracted plan and the availability of the team, without any guarantee of immediate or permanent response unless an SLA is agreed in writing.
Support may be reactive, proactive, managed or on demand, according to the contracted plan. The response, diagnosis and resolution may vary according to complexity, priority, dependence on third parties, access provided by the customer and contracted scope.
Unless expressly agreed, the development of new features, custom programming, redesigns, advanced malware cleanup, repair of third-party code, resolution of previous errors, strategic consulting, advanced SEO, complex external configuration or work outside the contracted service are not considered included support.
13. Application hosting, SaaS, AI and external tools
SaaS, CRM Cloud, AI chatbots, AI voice agents, email marketing with SMS, booking systems and custom applications are provided as a licence of use, managed hosting, technical deployment, associated infrastructure or managed service, according to the contracted plan.
The customer does not acquire ownership of the underlying software, engines, templates, frameworks, connectors, internal tools, reusable automations or third-party components, unless expressly agreed.
AI services may depend on models, APIs, external providers, consumption limits, credits, tokens, minutes, calls, availability, price changes or third-party usage policies.
The responses, actions or results generated by AI may be incomplete, incorrect or unsuitable for critical uses. The customer must review and validate any output generated by AI before using it in commercial, legal, medical, financial, technical or significant decision-making processes.
In email marketing, SMS, automation and CRM services, the customer is responsible for the lawfulness of their databases, the consent of recipients, the unsubscribing from communications, the content of campaigns, the reputation of the domain and compliance with anti-spam, data protection and commercial communications regulations.
14. Intellectual property and deliverables
The content, designs, templates, base code, documentation, methodologies, processes, internal tools, scripts, automations, reusable components and know-how of Copernico shall remain the property of Copernico or of their respective owners.
Where Copernico carries out developments, designs, ecommerce, websites, integrations, configurations or custom deliverables, the customer shall obtain a licence of use over the final deliverables after full payment of the service. The transfer of ownership or title over such deliverables shall only take place where it has been expressly agreed in writing.
Copernico may reuse knowledge, generic components, structures, modules, code fragments, templates or non-exclusive technical solutions, provided that it does not disclose the customer's confidential information.
The customer warrants that it holds the rights over texts, images, trademarks, databases, products, content, materials or access that it provides to Copernico for the provision of the service.
15. Limitation of liability
Copernico shall be liable only for direct damages caused by breach attributable to Copernico, within the limits legally permitted.
Copernico shall not be liable for loss of profit, loss of business, loss of sales, reputational damage, indirect loss of data, interruptions caused by third parties, customer errors, vulnerable software, plugins, themes, external APIs, providers, force majeure, attacks, spam, malware or misuse of the service.
Copernico's maximum liability, where it can legally be limited, shall be limited to the amount actually paid by the customer for the affected service during the three months prior to the incident, unless the applicable regulations establish otherwise.
This three-month limit shall not apply where the customer acts as a consumer. In relation to consumers, Copernico shall be liable in accordance with consumer protection regulations, without limiting or excluding the rights or compensation legally due to them, and without prejudice to the liabilities that cannot be excluded or limited under applicable law.
The customer shall be liable to Copernico and third parties for the unlawful, abusive or negligent use of the contracted services.
16. Modification of conditions
Copernico may update these conditions to adapt them to legal, technical, commercial, operational, provider or service-related changes.
The new conditions shall apply to new contracts and renewals subsequent to their publication, unless the law provides otherwise.
Where a modification significantly affects an active service, Copernico will endeavour to inform the customer by reasonable means.
17. Applicable law and jurisdiction
These conditions are governed by Spanish law.
In the event of a dispute, the parties shall submit to the courts and tribunals with jurisdiction under the applicable regulations, respecting in all cases the rights that correspond to consumers and users when they act as such.
The official language of contracting, interpretation and contractual communication shall be Spanish, unless Copernico expressly accepts another language in writing.